Global 
Germany 
Run employee-driven experiments and achieve speed in results
JN Data established employee-driven experiments that reduced startup and solution times by more than 35% while simultaneously improving customer and employee satisfaction.
35
%reduction in startup & solution times
Bridging technical excellence and customer experience
Solid IT infrastructure for the financial sector did not automatically mean good customer experiences. They had a very large focus on the technical side, but were not good enough at collaborating with customer needs at the center. They needed to make it much easier to be a customer, deliver faster, and keep their promises while improving accessibility.
Employee-driven experiments in three phases
8-to-10-week experimentation phases were introduced at the client. Each phase is divided into three parts:
- Identification and prioritization of customer problems
- Learning through defining challenges and implementing experiments that are continuously tracked and adjusted
- Operational scaling of solution models at greater scale.
The method opened up a new way of working that enables employees to think creatively, experiment, and learn in the process.
"The method has opened up a new way of working that has allowed our employees to think creatively, experiment, and learn along the way. In concrete terms, the experiments help us move from idea to implementation faster than ever before."
Faster delivery, higher satisfaction
Experiment 1 achieved 42% faster solution time and 4.8/5 in customer satisfaction through more proactive customer dialogue and team-based task solving.
Experiment 2 achieved 35% faster project start by changing how large IT development projects were initiated, creating record startup times with high customer and employee satisfaction through joint startup meetings.
The backbone of nordic banking
JN Data services more than 40,000 employees in 200 banks and mortgage institutions throughout the Nordic region with secure IT operations.
